Zethletics respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we collect, why we collect it, how we use it, when we share it, how we protect it and the choices available to you.
This Privacy Policy applies to users of the Zethletics platform, including Athletes, Trainers and Space Owners, as well as visitors who browse the public website. It explains how Zethletics may collect, use, disclose, retain and protect personal information in connection with its website, accounts, services and platform functionality. Separate contractual terms may apply to Space Owners and Trainers in their professional or provider capacity.
Zethletics is a digital fitness and sports platform that helps users discover spaces, facilities and trainers and access related booking, communication and fitness-related functionality.
For privacy or data-related questions, contact us using the details above.
The information we collect depends on how you use Zethletics. This may include the following.
When you register or maintain an account, we may collect:
Zethletics uses verification mechanisms to protect accounts. Depending on the authentication flow, we may process:
Phone authentication may use Firebase technology. We may use verification information to:
Depending on the features you use, you may provide information relating to:
When you make or manage a booking, we may process:
We use this information to provide and manage the booking service.
For transactions, Zethletics may process information such as:
Payments may be processed through Razorpay or another authorized payment provider. Zethletics does not need to store your complete card number or banking credentials when those are handled directly by the payment provider.
Where Zethletics provides wallet or credit functionality, we may maintain records of:
This is necessary to maintain the accuracy and integrity of your account balance and transactions.
Where a booking requires check-in, we may process information relating to:
This may be used for:
If you use messaging, queries, support or communication features, we may process:
We use this information to:
We may collect content you submit, including:
Public reviews or profile information may be displayed to other users where the relevant feature is designed to make such information public. You should avoid publishing personal information about another person unless you have the right or permission to do so.
Zethletics may store information relating to:
This helps provide convenience and personalize the platform experience.
If you use Zethletics' training, workout or progress features, we may process the information you enter or generate through those features. This may include:
Such information is used to provide the relevant training and progress features.
Zethletics may process location-related information when necessary for features such as:
Where Google Maps or another mapping service is used, that provider may separately process technical or location-related information in accordance with its own policies.
When you use Zethletics, technical information may be generated or recorded, which may include:
This information may be used for:
Zethletics uses cookies and similar browser technologies. These may include:
Used for:
May be used for optional interface preferences and certain enhanced, non-essential convenience features. Where applicable, these technologies are controlled through Cookie Preferences and may be changed by you at any time.
Zethletics may use Google Analytics 4 (GA4) to understand website and platform usage, including visits, interactions, feature usage and performance. Where applicable, Analytics technologies are controlled through Cookie Preferences and may be enabled or disabled according to your selected preferences.
Zethletics maintains a Marketing category for advertising, campaign measurement and conversion-tracking technologies, such as Google Ads or Meta Pixel, if and when such technologies are introduced. This category is enabled by default and can be turned off at any time through Cookie Preferences. No Marketing technology is activated merely because the category exists.
For the complete cookie inventory and your available choices, please see our Cookie Policy.
Depending on the service, we may process your information to:
We may use technical, account, booking and transaction information to identify or investigate:
This may include automated or semi-automated security measures.
Information needed to fulfil a booking or provide relevant service may be shared with the applicable provider. This may include name, booking information, selected service, relevant contact information, check-in information, and other information necessary to provide the booked service.
Relevant information may be shared with a Trainer when necessary to arrange or provide the requested training service.
We may share transaction information with Razorpay or another authorized payment provider to process, verify or refund payments.
We may use services such as Firebase for phone authentication, verification or account-security functionality.
We may use Google Maps or related services to support location functionality.
Service providers may process data on our behalf for hosting, storage, email, security, infrastructure, maintenance and technical operations.
We may disclose information where required or permitted by applicable law, legal process, court order, regulatory requirement or legitimate protection of rights and safety.
Zethletics does not intend to sell your personal information as a standalone commercial product. We may, however, disclose relevant information to service providers, booking providers, payment providers, authentication providers, mapping services and other entities where necessary to provide the platform or comply with applicable obligations.
Certain information may be intentionally visible to other Zethletics users. Depending on the feature, this may include profile name, profile photograph, trainer/space profile information, ratings, reviews and selected profile information.
We try to limit exposure of more sensitive athlete information. Certain sensitive athlete fields may be restricted and may require an appropriate relationship or verification before being displayed.
Some Zethletics features may allow users to provide sensitive fitness or health-related information, such as medical information, emergency-contact information, blood group, height, weight and other fitness-related information.
You should only provide such information where you consider it necessary. We may use such information only for the relevant platform feature, safety/operational purpose, support purpose or other purpose permitted by applicable law. We will not use such information for unrelated advertising merely because you provided it to us.
We retain information for as long as reasonably necessary for the purposes described in this Policy, including providing the requested services, maintaining account history, maintaining booking and transaction records, preventing fraud and abuse, handling disputes, maintaining security, satisfying accounting requirements, complying with legal obligations, and enforcing contractual rights.
Different categories of information may therefore be retained for different periods. When information is no longer required, we may delete it, anonymize it or otherwise dispose of it securely, subject to applicable legal or operational requirements.
You may request deletion of your Zethletics account. Where appropriate, account deletion may result in removal or de-identification of associated personal information.
However, some information may need to be retained where necessary for legal compliance, financial/accounting records, fraud prevention, dispute resolution, security records, or establishment, exercise or defence of legal claims.
We use reasonable technical and organizational safeguards designed to protect personal information. These may include:
No internet-based service can guarantee absolute security. You should also protect your account credentials and avoid sharing OTPs or passwords.
You are responsible for:
Subject to applicable law, you may have the ability to:
Requests may be subject to identity verification and applicable legal limitations.
Send a privacy request to: support@zethletics.com
Please include enough information to help us identify your account and understand your request. We may ask you to verify your identity before processing a request.
For privacy-related complaints or grievances, contact:
We aim to review and respond to legitimate privacy concerns within the timeframe required by applicable law.
The applicable Indian IT intermediary framework also provides for publication of rules, regulations, privacy policy and user agreement and includes grievance-related obligations for applicable intermediaries.
Your use of certain Zethletics features may involve third-party providers, including:
Those providers may process information according to their own privacy policies and contractual obligations.
Some service providers used by Zethletics may process information from locations outside India. Where applicable, such processing will be undertaken subject to the applicable legal and contractual safeguards required for the relevant processing.
Zethletics may collect date-of-birth information and other information relevant to determining user eligibility and appropriate access. Users must provide accurate information about their age and identity.
Where a user is a child or otherwise requires parental/guardian involvement under applicable law, Zethletics may require appropriate consent, verification or restrictions before enabling particular services. We do not knowingly seek unnecessary personal information from children.
We may send communications necessary to operate your Zethletics account or services, including:
These are generally service-related communications rather than advertising.
We may update this Privacy Policy when our services change, our data practices change, new service providers are introduced, legal requirements change, or security/privacy improvements are implemented.
The updated version will show a revised Last Updated date. Where a significant change requires renewed notice or consent, we will take appropriate steps.
This Privacy Policy explains broader personal-data processing. Our separate Cookie Policy explains cookies, browser storage, necessary technologies, functional technologies, analytics, marketing technologies, and your cookie choices. Please read both policies together.
By using Zethletics, you acknowledge that you have read this Privacy Policy and understand how your personal information may be processed as described above, subject to applicable law.
